Carlos Guido

Amazon

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Carlos Guido

Sr. Operations Manager - CS Service Delivery

Carlos Guido is a seasoned Sr. Operations Manager with 20 years of experience in multinational companies across industries such as tourism, customer relations, risk and fraud prevention, and B2B operations. Carlos has a notable history of driving strategic planning and building high-performing teams, with achievements that include launching a service offering generating over $716M in annual revenue and enhancing operational efficiency by implementing an automation system that saved $5M per year. Previously, Carlos held key roles at notable organizations like Amazon and The Walt Disney Company, leading large teams and developing initiatives in diversity, equity, and inclusion. Carlos pursued education at the MIT Sloan School of Management, focusing on Machine Learning and Artificial Intelligence, and holds degrees in Business Administration and Tourism Business Administration from top universities in Costa Rica.

Location

San José, Costa Rica

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