Carlos Rodriguez is a Customer Experience and Operational Excellence Leader currently serving as a Principal Program Manager in Customer Experience at Amazon since 2022. They previously held various roles at Amazon from 2014 to 2017, including Customer Care Strategic Operations Leader and Senior Program Manager. Carlos also worked as a Senior Process Improvement Engineer at Tyco in 2005-2006 and has an extensive background at Johnson & Johnson, where they held multiple engineering and leadership positions. They earned an MBA from Florida International University and a BS in Industrial Engineering from the University of Florida.
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