Carmen Campos is a seasoned Senior Program Manager with over 25 years of experience in driving IT service transformation and operational excellence across major organizations including Amazon, AWS, Adobe, and Twitter. Carmen specializes in ITIL/ITSM, governance, risk and compliance, and ServiceNow transformation, consistently delivering data-driven and measurable outcomes. Notable achievements include leading initiatives that garnered 99.99% service availability and 95%+ audit-readiness pass rates. Carmen holds an MBA from Keller Graduate School of Management and is currently pursuing degrees in Microcomputers/Networking and Management Organization.
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