Catherine Kraus is a seasoned professional serving as the Sr. Program Manager for Driver Experience at Amazon, with two decades of experience in service-related industries. With a strong focus on data analysis and customer engagement, Catherine has successfully developed and implemented innovative, customer-centric solutions across various leadership roles. Their background includes directing operations at Knowledge Universe, managing customer experience at Expedia Group, and spearheading quality initiatives in multiple capacities. Catherine's unique perspective as a former therapist enriches their ability to drive strategic change and foster collaborative teams. They are currently pursuing a Master of Arts in Psychology at Argosy University while holding a Bachelor's degree in Social Work from the University of St. Thomas.
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