Catherine M. is a dynamic, results-oriented leader passionate about growth and innovation, currently serving as the Global Head of Device and Digital Customer Service Strategy, Transformation, and Shared Services at Amazon since 2022. Previously, Catherine held multiple roles at Amazon from 2020 to 2021, contributing to customer product experience and instructional design. With extensive experience in retail and operations management from companies like Starbucks, GAP Inc., and Williams-Sonoma, Catherine has consistently driven customer-focused strategies. Catherine is also pursuing a Bachelor of Arts in Social Sciences with a concentration in Government at Harvard University.
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