Charles Allen has extensive experience in operations and customer success management across various sectors. At Expeditors, Charles served as Supervisor of Export Services, overseeing operations in Arizona and New Mexico and managing a team of six. Subsequently, at Pilot Freight Services, Charles held the position of Operations Manager, leading over 30 employees in diverse logistical operations. As a Global Process Improvement Manager at Trax Group, Charles implemented significant process enhancements and developed new service offerings. In the role of Senior Account Manager at Idelic, Charles managed a substantial portfolio of SaaS clients, while currently serving as Sr Customer Success Manager at Amazon, focusing on strategic account services and customer experience enhancement. Charles also serves as Managing Member at Boundless Horizons LLC. Educationally, Charles holds a degree from Arizona State University’s W. P. Carey School of Business.
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