Charles Barresi is a Senior Instructional Designer at Amazon, where they focus on Worldwide Customer Service Leadership Development. With a background in theatre, Charles has enhanced training development since 2011, leading and empowering teams to produce high-quality work. Previously, Charles served as Manager of Instructional Design at Publix Super Markets and held various roles at Tresta and the Florida Department of Children and Families. They earned a Master of Science in Instructional Systems and Learning Technologies from Florida State University and a Bachelor's degree from Rollins College. Outside of work, Charles enjoys photography, revisiting old episodes of *Parks and Recreation*, and preparing for trivia competitions.
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