Charles Bentz is a Senior Program Manager at Amazon Fresh, dedicated to delivering results through effective program management. With 3 years in physical operations and 4 years in Retail program management, Charles has developed expertise in Six Sigma root cause analysis and process improvement. Currently, Charles is responsible for Online and In-Person Customer Experience programs and has led numerous initiatives in refund automation and capacity configurations. Previously, as an Area Manager, Charles managed teams in fulfillment sites, ensuring safety and productivity through continuous improvement projects. Charles holds a Bachelor of Science in Industrial Engineering from Texas A&M University, where they won first place in the 2016 Engineering Project Showcase.
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