Chih-Yu Lu is a Risk Customer Experience Product Manager at Okcoin, leveraging six years of experience in manufacturing engineering and process improvement to enhance customer satisfaction for the global cryptocurrency exchange platform. Chih-Yu is a certified Six Sigma Green Belt with expertise in DMAIC, Kaizen, and lean principles, leading initiatives that have successfully reduced customer complaints by 34.5% and improved internal investigation efficiency by 25%. Prior to this role, Chih-Yu served as an Operational Excellence Specialist and Continuous Improvement Manager, applying process optimization strategies to achieve significant cost reductions. Chih-Yu holds a Bachelor of Science in Chemical Engineering from Virginia Polytechnic Institute and State University.
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