Cihan Cavlak

Cihan Cavlak is an accomplished professional with extensive experience in category management and customer operations across various prominent companies. Currently serving as a Senior Category Manager for Consumer Electronics in the EU and UK at Amazon, Cihan has previously held multiple senior roles at the company, including Senior Category Manager for Benelux and for Turkey Expansion. Prior experience includes leadership positions at Agoda as Global Head of Customer Operations and Global Head of Customer Satisfaction & Escalation. Cihan's career also encompasses consulting at The Boston Consulting Group (BCG), strategic planning expertise at Turkcell, and product development at Türkiye İş Bankası.