Claudia Failla is an Operations Manager with over 8 years of experience in customer support and compliance within the tourism and e-commerce sectors. They have held various roles, including CS Operations Manager at Mad Collective and Operations Manager at Amazon, where they manage complex projects and drive productivity improvements. Claudia's educational background includes a Bachelor's Degree in Tourism Economics and Management from the Università degli Studi di Palermo, along with a Six Sigma Green Belt certification from the University of Limerick.
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