Daniela dos Santos is an experienced operations professional currently serving as the Operations Manager - FC Outbound at Amazon. With previous roles including Customer Experience Supervisor at Mercado Livre and various supervisory positions at Atento and B2W Digital, Daniela has demonstrated strong leadership and a commitment to optimizing customer service and operations. Daniela holds a Bachelor's degree in Social Communication with a focus on Journalism from Universidade São Judas Tadeu and a Postgraduate degree in Business Management from Universidade Presbiteriana Mackenzie.
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