Deepti kumari

Deepti Kumari is a seasoned professional in customer experience, analytics, and program management with over a decade of expertise in driving business results. They held various leadership positions at major banks in India, including Branch Operations Manager at YES BANK, where they enhanced operational efficiency, and AVP of Customer Experience Transformation at Axis Bank, leading transformative projects that significantly improved customer engagement metrics. Currently, Deepti serves as a Senior Program Manager for Americas Customer Experience at Amazon. They hold an M.B.A. in finance and marketing from SRM University, along with a P.G. diploma in banking management.