Devjani Ghosh is currently the ASCS Team Manager at Amazon, where they leverage their extensive background in customer experience and grievance management. Prior to this role, they served as an Escalation Manager at FastInfo Legal Services Pvt. Ltd. and held positions as a Senior Executive at Bajaj Allianz Life Insurance Company and Business Service Manager at HSBC Commercial Banking. Devjani earned a PGDBM in Marketing/Marketing Management from the Asia Pacific Institute of Management between 2005 and 2007. Their experience spans across the BFSI sector, specifically in AML and KYC processes.
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