Dilip I.

Dilip I. has extensive experience in technology leadership, particularly in customer service automation and machine learning applications. At Amazon, Dilip held various director positions, including Director of Technology for Customer Service, where oversight of a global team supported over 100,000 associates and managed more than 1 billion monthly transactions. Dilip successfully defined a GenAI vision that significantly reduced ramp-up times for new hires and improved operational efficiency. As Director of Software Development, customer-facing automation platforms were enhanced, resulting in a year-over-year increase in automated contact resolution. Earlier roles include Sr. Manager of Software Development, leading efforts that generated over $1 billion in annual savings through advanced machine learning for vendor pricing negotiations. Academic background includes a Master's in Computer Science from the University of Southern California, complemented by roles as a teaching and research assistant, along with experience as a Summer Analyst at Goldman Sachs and a Software Development Engineer at Comverse.