Dina Essa possesses a solid background in customer support and logistics, with experiences at Extensya and Amazon. At Extensya, Dina served as an Onboarding Agent, where consultations were conducted to understand client needs, and was instrumental in setting up Foodics software. As a Customer Service Agent, collaboration with tech support facilitated the resolution of complex issues, and feedback was communicated to product development for enhancements. In Amazon, Dina initially worked as a Shipping and Delivery Support agent, optimizing logistics across Egypt, Emirates, and Saudi marketplaces. Currently, as a Customer Service Associate, management of payment exceptions and resolution of discrepancies is a primary focus. Since January 2025, Dina has advanced to the role of Senior Product Compliance. Dina Essa earned a Bachelor's degree in Electronic Business and Commerce from Al Ahliyya Amman University.
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