Dion Reid is a Manager of Operations Excellence and Change Management at Amazon, where they have been since 2017. They have a diverse background in technical support and operations, having also held roles as an Area Manager, IT Support Engineer, and Warehouse Associate within the company. In 2020, they briefly worked as a Customer Support Analyst at Phocas Software. Dion earned a Bachelor's degree in Computer Systems, Information Technology from Box Hill Institute, which they completed in 2020.
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