Dipti Roy is an experienced professional with over 10 years in customer service, people management, and escalation management. Currently an Operations Manager at Amazon, Dipti has held key positions including National Service Manager at Vodafone Global Enterprise and Head of Customer Care & MSP Operations at ZEISS Group. Previously, they served as Customer Service Head at Cure.Fit and Operations Manager at Accenture. Dipti is also Six Sigma Green Belt certified and is pursuing an MBA in HR and Marketing at Vellore Institute of Technology. With a strong focus on customer obsession and people-centricity, Dipti embraces challenges across various fields.
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