Divya KS

Divya KS is a results-driven Quality Specialist and Process Expert at Amazon, possessing 9 years of experience in optimizing operations within the e-commerce sector. They have successfully designed scalable quality management frameworks and led cross-functional projects, notably reducing defect rates by 15% and enhancing customer satisfaction scores by 20%. Previously, as a Senior Quality Analyst, Divya established an escalation framework that achieved 95% SLA compliance on customer tickets. Divya's background includes roles in quality management and training, having also worked as a Teaching Faculty for computer basics and software applications. Divya earned a Bachelor of Commerce from PES University.