Dominik Ebber is a Sr. Program Leader in Social Media Customer Service at Amazon, where they drive a high-visibility Customer Engagement program impacting the Amazon and Prime Video customer experience. They possess a Master's degree in Information Sciences from Cologne University of Applied Sciences and have held various roles in eCommerce and social customer service since 2005. Previously, Dominik worked as a Lead Content Specialist at Bazaarvoice, consulting with Fortune 100 clients, and as the German Community Team Leader at Sony Computer Entertainment Europe, where they led the Moderation Team. With extensive experience in program and project management, Dominik remains committed to staying current with evolving technologies.
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