Dr. Michael Hickfang is a seasoned professional with significant leadership experience in operations management, currently serving as a Senior Operations Manager at Amazon since October 2019. In this role, Dr. Hickfang oversees a substantial team comprising 3 Operations Managers and approximately 1,900 full-time employees, focusing on coaching, talent development, and fostering a high-performance culture. Prior to Amazon, Dr. Hickfang held positions including Operations Manager and Area Manager II, leading outbound teams and managing workflows. Dr. Hickfang's academic background includes a Ph.D. in Economics from the University of Münster, extensive research in applied econometrics, and teaching roles at various universities, coupled with experience in public relations and coaching within a football youth academy.
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