Ebony Irving

Ebony Irving is a Senior Program Manager with 23 years of customer service experience, currently pursuing a degree in Business Administration and Management at Wichita State University. Known as a people champion, Ebony has spent 15 years in people management, focusing on developing talent and enhancing learning programs for both internal and external customers. Ebony has held several key positions, including Customer Service Manager at T-Mobile and Amazon, and has played an instrumental role in launching mentorship initiatives for Black employees. Currently, Ebony serves as the President of the Black Employee Network in Customer Service, where they advocate for diversity, equity, and inclusion within the organization.