Ed Valdez is a seasoned software development professional with over 22 years of experience in delivering customer-centric solutions in the contact center domain. Currently serving as a Sr. Solutions Architect at Amazon's Ring, Ed has previously held significant roles at notable organizations such as Amazon, Optum, and Express Scripts. Ed's educational background includes a BS in Computer Science from National University and an MS in Computer Science from New Jersey Institute of Technology. Additionally, Ed served as an Information Systems Technician in the US Navy early in their career.
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