Emer Mc Ginley is the WWCS Director of Global Programs and Global Outsourcing, with 20 years of senior leadership experience in global customer service operations. They have a proven track record of creating and implementing innovative business strategies that enhance customer experience while ensuring cost efficiency. Currently, Emer serves as a Board Member for Cliona's Foundation and previously held various leadership roles at Amazon and O2 Ireland, where they led significant operational improvements and customer service initiatives. Emer earned a BSc in Computer Programming, Economics, and Business Management from the University of Ulster, followed by a Diploma in Management from the University of Limerick.
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