Federico Zuddas is an experienced team lead in multinational customer service and IT service desk companies, specializing in managing multilingual teams. With over 10 years in contact centers and training, Federico has held various roles, including Site Training Manager at Amazon and Quality Manager at Sitel. They have a strong educational background, holding a Master's in Applied Linguistics from the Universitat de Barcelona and a Bachelor's in Modern Foreign Languages. Currently, Federico is serving as the RISC Global Training Manager at Amazon.
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