Felipe Roldan

Felipe Roldan is an experienced professional with a comprehensive background in customer service and human resources. Currently serving as Supervisor del servicio de atención al cliente at Amazon since June 2023, Felipe oversees complex customer inquiries and supports frontline agents. Previously, Felipe worked as a Recruitment Sourcer at 11:11 Partners, where responsibilities included executive staffing and candidate engagement. With past roles at Amazon, TWL Group International SAS, and Pontificia Universidad Javeriana Cali, Felipe has demonstrated a strong ability in recruitment, training, and customer relationship management. Felipe holds an MBA in Human Resource Management from Universidad del Valle and additional qualifications in management and business administration from prestigious Colombian institutions.