FK

Feroz K.

Senior Manager Training & Customer Experience

Feroz K. is a results-driven leader with over 20 years of global experience at the intersection of Learning & Development, Leadership Growth, and Customer & Vendor Experience. Currently, Feroz heads global Learning, People Development, and Customer Experience at Amazon Finance Operations, managing leaders and cross-functional teams across nine global centers. Feroz has pioneered the integration of AI into L&D to enhance capability building and business readiness at scale. Previously, they held key roles at State Street Corp., Nomura Holdings, and BNY Mellon, driving strategic learning initiatives and fostering a culture of continuous improvement. Feroz is also dedicated to community impact, leading award-winning volunteering and sustainability programs.

Location

Hyderabad, India

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