Gabriel Carballo is a strategic HR and operations leader with over 13 years of progressive experience in global HR service delivery and contact center management. Currently serving as an HR Service Delivery Manager at Amazon, Gabriel oversees multiple business lines, mentoring managers and driving performance improvement initiatives. Recognized for their ability to apply Lean and Kaizen methodologies, Gabriel excels in leading cross-functional teams and delivering data-driven strategies to optimize operations. Gabriel holds a degree in Business Administration from Universidad Latina de Costa Rica.
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