Gaurav Verma is an experienced manager with a strong background in customer experience and operational excellence. Since 2017, Gaurav has led the central team for North America email support at Amazon, overseeing approximately 150 associates and handling 4,500 to 5,000 queries daily while focusing on key performance metrics. Prior to Amazon, Gaurav worked at American Express from June 2013 to July 2017, managing a team of around 30 associates and driving operational goals. Gaurav also served as a project manager, successfully leading teams across the UK, US, and India, and delivering over 150 projects while enhancing quality testing. Earlier experience includes a role as a business analyst at Miglani and Associates, which involved auditing and client handling. Gaurav holds a Bachelor's degree in Computer Engineering from Lovely Professional University and attended La Trobe University.
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