Genesis Castro Quesada has a diverse background in management and training, with experience at CSS Corp as a Trainer Manager from November 2021 to October 2022, followed by a role at Amazon starting in October 2022 where Genesis served as both GO-AI Manager and SPS Team Manager. In these positions, Genesis led a team of Supervisors overseeing associates in various support channels, focusing on performance improvement and team development. Prior to Amazon, Genesis worked at Sitel Group as a Quality Assurance Lead and Team Manager from January 2021 to November 2021. Genesis is pursuing a Bachelor's degree in Business Administration at San Marcos University, with previous academic credentials including a Tecnicatura in CISCO CCNA 7.0 from Universidad Castro Carazo.
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