Gopalraj Chettiar is an experienced professional with extensive expertise in quality management and training within the customer service and insurance sectors. Beginning work at Sutherland Global Services as a Sr. Technical Support Executive, Gopalraj progressed to roles such as Sr. Executive at IBM Daksh and Quality Analyst for Citi Bank and Westpac Mortgages, where responsibilities included monitoring agent performance and ensuring adherence to quality standards. Gopalraj subsequently held managerial positions at Concentrix India, overseeing training and quality for Westpac Mortgages and leading a team of quality analysts and trainers. Most recently, Gopalraj served as a Manager at Amazon and Wipro Digital Operations, further enhancing skills in data analysis and continuous improvement initiatives. Educational qualifications include a Bachelor of Business Administration and diplomas in management from The ICFAI University.
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