Hamza Bourima

Hamza Bourima is an experienced Team Leader currently serving as a French Customer Service Team Manager at Amazon, where they focus on enhancing customer experience through effective team management and innovative processes. In previous roles, Hamza has led high-performing teams, developed business mechanisms addressing staffing challenges, and significantly contributed to quality improvements in customer service. With a Master of Business Administration in International Business from Cardiff Metropolitan University and a background in roles such as Conference Interpreter and Performance Improvement Specialist, Hamza possesses a diverse skill set tailored toward operational excellence and employee advocacy.