Iliass OuKasmih possesses a robust background in customer service and operational management, with experience spanning over a decade. Notable roles include Coach at Webhelp, Customer Service Group Manager at Amazon Business, and various leadership positions at Amazon. Responsibilities included managing large teams, driving performance improvements, conducting metric reviews, and fostering continuous process enhancements. Iliass OuKasmih holds a Bachelor's degree in Business/Commerce from Ibn Tofaïl University in Kénitra, completed between 2011 and 2013.
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