Ines Grabovica

Ines Grabovica has extensive experience in management and customer service, demonstrated through roles at Sustainable Housing for Ageless Generations (SHAG) as a Manager in Contact Center Operations, where structured training and a new qualification process significantly improved incoming leads. Prior positions include a Concierge and Life Enrichment Director at Brookdale, where responsibilities spanned administrative tasks, entertainment management, and member of the sales team. Ines also served as an HR Manager and Process Excellence Specialist at Amazon, along with a tenure at Key Bank as a Bank Teller, where notable contributions included saving the company from significant losses due to fraud. Additionally, experience as a Contact Center Supervisor at Brookdale-Corporate Office involved managing and training a team of advisors. Ines is currently pursuing a degree in Communication at Western Washington University, complemented by an Associate's degree in Business Administration and Management from Green River Community College.