Ivan J. possesses over 9 years of extensive experience in customer service and team leadership within various organizations. Starting as a Customer Service Specialist at Sitel and Convergys, Ivan progressed to a Team Lead role at Scotiabank, where effective coaching and leadership skill development were emphasized. Ivan subsequently took on positions at Amazon, including Operations Manager and CSNA Group Manager, responsible for managing large teams and ensuring high-quality customer experiences. With a solid academic background in topography, business management, and finance, Ivan focuses on aligning team performance with organizational goals while fostering exceptional service delivery.
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