Jacob Ligozio

Jacob Ligozio is an accomplished professional with a diverse background in management and process improvement. As a Patient Care Manager at Serenity Healthcare from January 2023 to January 2024, Jacob successfully restructured the role to achieve a 20% increase in treatment graduation rates. Following this, a role as a Process Engineer at Confidence Systems involved documenting a ServiceNow integration that enhanced workflows across Fiserv, as well as leading the documentation of mainframe operations to mitigate key person risk. Jacob's experience also includes various roles at Starbucks, where leadership of a 32-partner team significantly improved customer metrics. Most recently, a position as Program Manager II at Amazon involved developing scripts to enhance operational alignment and mentoring new managers. Jacob holds an MBA in Business Administration from Grand Canyon University and a BBA from Arizona State University.