Jamel Thomas is a customer experience leader currently working as a Program Manager in Global Community Support at Amazon, where they lead initiatives that drive operational improvements and cost savings. Jamel has previously held managerial positions at Ring, focusing on customer experience training and support operations. They possess a diverse skill set that includes IT, business development, project management, and customer experience, honed through experiences in startup environments within the B2B, SaaS, and B2C sectors. Jamel holds a Bachelor of Science degree in Information and Networking Technology with a focus on Systems Security from Westwood College-South Bay.
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