James Hays is an Operations Manager at Amazon, leading operations for a high-volume package sortation center and overseeing a team of over 1,500 employees. With a foundation built from extensive military experience, including roles as an Operations Sergeant and Senior Operational Advisor, James has honed skills in crisis management, training, and project management. They hold a Master of Arts in Emergency and Disaster Management from the American Public University System and have a proven track record of optimizing workflows and enhancing safety across diverse teams. James is passionate about developing high-performance cultures and driving operational excellence in challenging environments.