Jay Thomas is a seasoned technical professional currently serving as a Technical Account Manager at Amazon since December 2025. Prior experience includes a tenure at Bango from January 2019 to December 2025, where Jay held multiple roles, including Technical Integration Specialist, Technical Consultant, and Technical Services Manager. As a Technical Integration Specialist, Jay excelled in creating comprehensive integration solution documentation and facilitating the technical handover of bespoke solutions. In the role of Technical Services Manager, Jay emphasized a customer-centric approach, overseeing problem resolution and providing dedicated support to merchants during operational reviews. Additional experience includes positions as a 2nd Line Engineer and Platform Engineer.
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