Jenna Kelly

Jenna Kelly LSSBB is a Senior Continuous Improvement Expert at Amazon, specializing in large-scale process improvement initiatives across Customer Service. Previously, Jenna held the roles of Continuous Improvement Specialist and Senior Continuous Improvement Specialist at OVO Energy, and Process Change Owner at SSE plc. Jenna’s academic background includes a Master’s Degree in Research Methods of Psychological Science from the University of Glasgow, where they also earned a Bachelor's Degree in Neuroscience & Psychology with First Class Honours.