Jennifer Martin possesses extensive experience in operations management and customer service within the oil and gas and logistics sectors. At NNPC Limited, Jennifer served as Assistant Maintenance Supervisor, successfully supervising a technical team to ensure equipment uptime and implement a preventive maintenance system that reduced breakdowns by 50%. As Shift Manager, operational efficiency was enhanced by 40% through real-time performance tracking. At Allianz Partners, Jennifer functioned as Customer Experience Coordinator, improving customer satisfaction by 30% and overseeing a team of customer service agents. In the role of Resolution Team Lead, Jennifer drove significant improvements in customer complaint resolution. Currently, as Area Manager Delivery Operations at Amazon, Jennifer continues to leverage expertise to optimize delivery operations. Jennifer holds a Bachelor of Science in Computer Science from Institut Superieur de Communication d'Organisation et de Management, graduating with a strong academic record.
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