Jennifer O'Brien has a diverse career in customer service and operations management, beginning with a role as a Customer Service Advisor at Santander UK from December 2005 to September 2007. Subsequently, Jennifer held various positions at The Co-operative Bank plc from June 2010 to June 2014, including Team Leader and Customer Service Advisor. After a gap, Jennifer transitioned to Ombudsman Services from September 2017 to October 2020, serving as Operations Manager, Operational Team Manager, and Transitional Operational Support. Most recently, Jennifer worked at Amazon from April 2021 to April 2023, with titles including Shift Manager, Area Manager Delivery Operations, and Operations Manager. Educationally, Jennifer holds a Bachelor of Arts in Criminology and Sociology from the University of Liverpool, obtained from 2005 to 2009.
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