Jennifer Yao is a Senior UX Designer at Amazon Delivery Experience, where they lead design and product strategy for internal tools in AWS Support. With over 7 years of experience, Jennifer specializes in product and experience design for complex enterprise systems, emphasizing user-centered approaches to create impactful customer experiences. Prior to their current role, Jennifer served as a UX Designer II and UX Designer at Amazon, and gained experience as a UX Designer at SAP, where they contributed to the development of cross-application analytics products. They hold a Bachelor of Arts in Art from the University of Washington and a UX Certificate from the School of Visual Concepts.
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