Jessica Devarapalli is an experienced professional currently serving as an NA DSP Operations Specialist L4 at Amazon since September 2025. In this role, Jessica adheres to Standard Operating Procedures for case handling, conducts data analysis to identify process improvements, and collaborates with stakeholders to enhance operational efficiency. Previous experience includes roles as an ITS Client Support Analyst and Student Technician at the University of North Carolina at Greensboro, where Jessica provided technical support and maintained operational records. Additionally, Jessica has held positions in startup support, software engineering, and community management, showcasing a diverse skill set in technical support, development, and project management. Jessica holds a Master's degree in Information Technology with a concentration in Cybersecurity and a Bachelor's degree in Computer Science.
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