Jie Tian is a management professional with over 10 years of experience in global Customer Experience project management and market intelligence. They have held key roles at Amazon, where they currently serve as the Manager, Executive Customer Relations Lead, focusing on resolving customer escalations and enhancing customer experience. Previously, Jie worked as a Senior Business Analyst and Manager at CWT, where they developed voice of customer mechanisms and analyzed market data. Jie holds a Master of Science in Global Management from NEOMA Business School and participated in the International Executive Education Program at the University of Richmond.
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