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YanYan Wu is a seasoned professional in program management and customer relations, currently serving as a Sr. Program Manager at Amazon Last Mile Tech. They previously held various roles at Rakuten, where they managed a large team and implemented improvements in efficiency and quality for the travel business. Prior experience includes supervisory positions at CSK Serviceware and customer service roles at ベルシステム24, where they developed multilingual teams and operational documents. YanYan holds a Bachelor of Business Administration in International Business from City University of Hong Kong.