John Edwards is the Head of Cardmember Experiences for Prime Visa, where they manage a team responsible for the end-to-end customer experience of Prime Visa card users. They are accountable for establishing the vision and driving collaboration among over 100 team members across various departments. Previously, Edwards held several roles at Discover Financial Services, including Senior Manager of Customer Experience Strategy, and contributed to customer experience improvements and operational strategies. They earned an MBA from the University of Chicago Booth School of Business and a Bachelor of Arts in Political Science from Davidson College.
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