John Tippins is a seasoned professional with extensive experience in program management and customer service operations. At Redfin, John served as a Sr. Program Manager from January 2018 to January 2019, implementing strategies that enhanced operational productivity and led to a 30% improvement in lead-time for homes entering the market. Following this, John joined Amazon in May 2023, taking on key roles including Head of CS Programs, where John launched Customer Service for Amazon Autos, and Senior Program Manager, leading the creation of a support organization that efficiently resolves thousands of cases weekly. With a foundation in customer experience management at Amazon and a strong analytical background from Cardinal Health, John holds a degree in Business Administration and Management from Western Governors University and an Associate of Arts in Business/Corporate Communications from Brewton-Parker College.
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