Jonathan Bongard is the Head of Operations and Learner Experience for an AWS initiative, where they oversee technical go-to-market strategies, operations, and customer experience for the AWS Cloud Institute. Previously, Jonathan managed learning and talent development for Amazon Care and spearheaded global learning initiatives for Amazon’s Global Specialty Fulfillment group. Jonathan has extensive experience in launching new programs, optimizing onboarding processes, and collaborating across various departments to exceed customer expectations. With a background in journalism and a degree in Political Science, Jonathan has contributed to multiple projects within Amazon, achieving significant operational improvements and global expansions.
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