Jonathan Linn

Jonathan Linn is an experienced data scientist and business intelligence analyst with a demonstrated history of contributing to major organizations such as Amazon, Galvanize Inc, and the University of Florida. At Amazon, Jonathan has held multiple roles, including Data Scientist II focusing on customer experience metrics, where modeling operational inputs to expected customer feedback was pivotal. Jonathan also designed an NLP pipeline to categorize customer complaints and developed the first DPMO report at Amazon to measure delivery satisfaction. Previously at Galvanize Inc, Jonathan created an Esports prediction model and automated data extraction processes. Additionally, Jonathan's expertise in business intelligence was showcased at the University of Florida and SurfPlasma, where strategic documentation and market research were key responsibilities. Jonathan holds a Master's degree in Computer and Information Sciences from the University of Florida, graduating Cum Laude.